At VapeGPT.co.uk, we are committed to protecting your personal information and ensuring that your privacy is respected. This Privacy Policy explains how we collect, use, and safeguard your data in compliance with the UK General Data Protection Regulation (UK GDPR) and other relevant data protection laws.

Privacy Statement

Transparency in Data Usage: Our Commitment to You

1- Data We Collect /

We collect the following types of data when you use our website or services:

1-1 Personal Information:

  • Name, email address, phone number, and postal address.
  • Payment details (processed securely and not stored by us).
  • Date of birth (to verify your age).

1-2 Technical Data:

  • IP address, browser type, operating system, and other device information.
  • Cookies and usage data for website analytics.

1-3 Order Data:

Details of purchases, including products ordered and delivery preferences.

2- How We Use Your Data /

We use your data for the following purposes:

2-1 Order Processing and Fulfillment:

  • To process and deliver your orders.
  • To communicate with you regarding your order status or returns.

2-2 Age Verification:

To ensure compliance with UK laws requiring age verification for the sale of vaping products.

2-3 Customer Support:

To respond to your inquiries, complaints, or support requests.

2-4 Marketing and Promotions:

To send you updates, promotions, and offers if you have opted in. You can opt out at any time.

2-5 Website Optimization:

To analyze website usage and improve our services using cookies and analytics tools.

3- Data Sharing

We do not sell or share your personal data with third parties for marketing purposes. However, we may share your data in the following circumstances:

3-1 Service Providers:

Third-party companies that help process payments, deliver orders, or perform age verification (e.g., payment processors, couriers, and verification services).

3-2 Legal Compliance:

If required by law or in response to legal proceedings or regulatory authorities.

3-3 Business Transfers:

In the event of a merger, acquisition, or sale of the business, your data may be transferred to the new entity.

4- Data Retention

We retain your data only for as long as necessary for the purposes outlined in this policy:

  • Order and account information: Retained for legal and tax compliance (typically 6 years).
  • Marketing data: Retained until you unsubscribe.
  • Cookies: Retention periods vary; see our Cookie Policy for details.

5- Your Data Rights

Under the UK GDPR, you have the following rights regarding your personal data:

  • Right to Access: Request a copy of the data we hold about you.
  • Right to Rectification: Correct any inaccuracies in your data.
  • Right to Erasure: Request deletion of your data where applicable (e.g., when no longer needed).
  • Right to Restrict Processing: Limit how we process your data under certain conditions.
  • Right to Data Portability: Receive your data in a structured, machine-readable format.
  • Right to Object: Opt out of direct marketing or processing based on legitimate interests.

To exercise your rights, contact us at privacy@vapegpt.co.uk. We may request proof of identity before processing your request.

6- Security Measures

We take data security seriously and implement measures to protect your personal data:

  • Encrypted payment processing.
  • Secure servers and firewalls.
  • Regular security audits and updates.

While we strive to protect your data, no online transmission is 100% secure. By using our website, you acknowledge this risk.

7- Cookies and Tracking

We use cookies to enhance your browsing experience, improve our services, and track website usage. You can manage your cookie preferences through your browser settings. For more information, see our Cookie Policy.

8- Marketing Communications

If you opt in to receive marketing communications, we may contact you with offers, news, and updates. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us at privacy@vapegpt.co.uk.

9- Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites, and we encourage you to review their policies.

10- Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page, and significant changes may be communicated directly to you.

Contact Us

For questions or concerns about this Privacy Policy or how your data is handled, please contact us:

By using VapeGPT.co.uk, you agree to this Privacy Policy. Thank you for trusting us with your data.